Our Reviews

From the first communication to driving the new vehicle home, these guys rock! Kevin Gearhart was amazing in regards to the whole purchase experience. Dave Foss has to be the most knowledgeable salesman I have ever had the pleasure of dealing with. Shawn Groves fought to get us the best rate and walked us through the whole financial maze. Overall the whole experience was insanely positive!

Lack of communication.

My experience with Titus-Will Chevy GMC in Olympia was absolutely amazing. I was in the market for a midsize truck and went to multiple dealerships in search of a Chevy Colorado Z71 and ZR2 and I have spoken with other salesmen. However, I didn't get a positive vibe as the prior salesmen felt very pushy and didn't seem to listen to what I wanted in a truck. Well, that all changed when I showed up to the Titus-Will Chevy GMC in Olympia whom I have done prior business before. I should have just stuck with them in the first place without going to these other dealership. Anyways this is where I met my salesman, Dylan Ferrians. He was a wonderful person to work with. I told him what I wanted and what I was looking for and not once did I feel that he was pushy. He was very knowledgeable in the truck I wanted and answered all my questions. Even during the price negotiation process, the transaction felt very smooth and he was able to knock off a little bit more on the price during negotiations after talking to his manager. It was literally stress free. Sean was another person who was amazing to work with. He did the paperwork for the finance transaction and that was done in 15 minutes. No stress and no hassle. I am enjoying my 2026 Chevy Colorado ZR2, and I told both Dylan (sales) and Sean (finance) the same day that I am referring my wife to them. Well she was impressed with the both of them and she ended up buying a beautiful 2025 H2 Hummer EV on the same day. I recommend if your in the market for a new car or truck, to reach out and ask for Dylan Ferrians and he will definitely make your car buying process smooth.

I recently purchased a new 2026 GMC Acadia AT4, and the entire process was seamless thanks to the outstanding team at Titus-Will in Olympia. David had clearly done his homework and was incredibly knowledgeable about every detail of the new model from performance specs to tech features, he answered all my questions with confidence and clarity. The team also took time to walk me through setting up OnStar, making sure I felt comfortable with all the connected services before I left the lot. Steve handling my trade-in provided a fair and detailed evaluation of my vehicle. They took the time to explain how the value was determined, which gave me peace of mind and confidence in the deal. Sean in financing worked his magic behind the scenes, creating a smooth and stress free experience that made everything feel effortless. I truly appreciated the professionalism, transparency, and genuine care throughout the process. If you're looking for a dealership that treats you like more than just a sale, this is the place to go!

Very helpful and friendly as it was my first time

good service

my car shook when I stepped on the brakes at normal speed on the city streets. The service department made an appointment for me right away. They replaced the rotors on the front and changed the brake pads on the front of the car. They finished at 4 pm, I picked the car up and drove away, the shaking was all gone. They did a great job notifying me and correcting the problem.

John was amazing and very accommodating, Shawn in financing was very thorough. Only complaint about the dealership is how loud the music is on in the GMC showroom, Very distracting.

I was informed that my truck required a new battery and your technicians replaced it. After the service I returned the battery that was removed and returned it to Les Schwab for testing. Their diagnostic confirmed that the battery was in working order and did not require replacement. This means I was charged for an unnecessary repair, in violation of my rights under Washington States Auto Repair Act RCW 46.71 . Accordingly I would like a full refund. I would prefer to resolve this matter directly with your dealership and not have to go thru the Attorney General's Office Consumer Protection Division. I do have documentation from Les Schwabs to support my claim. Please contact me at 360 470-2362 or averyninekids@yahoo.com to confirm how you will be addressing this issue. Thank you for your attention. Steve Avery

Customer service was very accomodating. A wee bit longer than we expected to close the deal.

The ease in which the purchase occurred was exceptional. Dylan was knowledgeable and easy going without being pushy. He allowed me to take my time as I discussed the numbers with him. The Finance Director made that process quick and easy.

After finding 28PSI in my left rear tire due to a metal piece in the tread, I drove to the Tire & Service facility. On arrival, I was greeted by a friendly representative who was told of my situation. The tire was repaired and truck returned in less than 2 hours without me having an appointment! I truly appreciate the kindness and helpful response from your business.

I fail to understand why I needed a new software load, for 300+ dollars when if the previous software induced the problem and new software fixed it, why is that My problem? Can you guys just roll out new software and charge all your customers to update to the new version? Sounds like a cash cow to me. And an unscrupulous one. I didn't do anything do make the old software quit working. This is absolutely not right. I dare you to publish my response.

Arrived early, everything was completed as promised, appreciate their accommodating me.

It was easy to get a convenient spot to come in. They rotated my tires, changed the oil, replaced the spark plugs, changed the air filters.

Had warranty work done on wife's car, and the service team was very helpful. Car was done in no time.

Good

Got me taken care of in a timely manner and no issues

they were great

repairs were done in less than the estimated time

The Staff is ALWAYS extremely inviting, helpful and informative.

Brian and Mark always give me excellent service on my Corvettes!

To expensive

.

My Tahoe needed a new battery ASAP. Jasmine was very helpful working me into the schedule so I got what I needed.

Very friendly and helpful

Everything was seamless from start to finish. Dave Foss did an outstanding job and had everything ready for us when we arrived. He guided us through the process and we were on the road in under an hour. Excellent customer service!

Friendly, very professional, always offering drinks something to eat. Definitely recommend to others!

The car is running so well! But they neglected to reset the clock to the correct time!

Amanda, at the Titus Will in Olympia, was wonderful. She was welcoming, with the best smile, friendly and thorough. When I arrived for my appointment I let her know that our app notified us a filter replacement was needed. She let me know she would update our appointment with that information, without a blink, and reassured me the technician would look over the verify that the replacement was needed. We were able to take a nice walk with our dogs while waiting for our vehicle to be serviced. Amanda called to let us know that our back wiper blade needed to be replaced, but I missed her call. We replaced the wiper blade, per her recommendation, once we got back to the dealership. Overall, a great experience!! Thank you for all of your help and knowledge, Amanda. The cherry on top was your amazing smile and pleasant demeanor.

We have always gotten the best service from Titus will! Appreciate how they take time with us and answer any questions we might have!!

Extremely respectful and what I most appreciated was the ability to work with us for mutual benefit. It’s usually very one way with most dealerships.

Very through in servicing the car, and explaining what needs to be done

It was great and very helpful.

My oil change was fine. I dropped the truck off at 7:45 and when I returned at 8:55 is was completed. However, I have at issues with the lane assist and auto dim headlights since I have owned the truck and the service has been unable to fix the problem. I have had the vehicle in several times for the issue and they tell me they are waiting for GMC engineers.

I made an appointment - got in early and 2 Titus Will employees did the service in quickly. Lots of new faces behind the service counter. They were polite and quick. When I was employed, I used to buy fleets of pickups from Titus-Will. Always been good. Even in a bid process.

I worked with John Moore, He was very patient and helpful

Really good. Just don't make the customer walk from one end of the lot to the other. My salesperson Austin was super good and very knowledgeable. We also like how positive the finance manager was. Whenever I walked in I was greet right away with smiles and friendly attitudes. I also gave you a 5-star Google review!

Very fast service.

Quick

Very friendly staff. I like the smiling faces. Processional, efficient and comfortable waiting area.

I added a foldout toolbox and had an oil change. Service was excellent as always.

Excellent customer service.

Brian was so helpful as always. He went above and beyond to provide great service!

They changed oil, rotated tires, but didn’t grease front end like was recommended and I asked and confirmed twice, they said yes it would be done. Than I asked AFTERWARDS IF IT WAS DONE and I was TOLD YES. They lied, it was not.

everyone was thorough with all the details

good experience, no pressure got the right vehicle for me

Dealership was great, everyone was friendly and easy to talk too.

Very friendly staff and work was done promptly. What was done was fully explained and what would be needed in the near future was also fully explained.

As always great service

Excellent from beginning to end.

Staff was friendly and professional. Completed the service on time. Good experience.

Very helpful

Lennis took care of all my needs immediately. Easy purchase with him. He met every expectation with the purchase.

The service was what I expected.

Van is was great,, helpful, knowledgeable and very professional. However, I’ve never had a worse experience in the finance dept, it took over an hour for something that could have been quick.

Nice people quick service

Always a pleasure to come to have my oil changed. Quick, efficient & knowledgeable about both my vehicles. Jasmine the service advisor is always friendly and pleasant to deal with. Also your waiting room for customer always very neat and clean looking. Best of all the variety of coffee for us customers to help ourselves to, lovely machine..

Fast service and always polite

Pleasant experience.

The service was precise and timely. I am pleased with the staff.

Friendly, professional, quick service

I felt this repair came off without to much drama, only challenge was that part of the repair required an AC Compressor replacement that was back ordered for like 6 weeks. Out of dealer control but once it arrived I was scheduled in a week later it was completed.

You had me bring the truck in for the third or fourth time for a lane assist and auto headlight warranty issue but when I got there you told me you could not fix the issue. I questioned why I needed to bring the truck in again and was told you needed the truck. It has been over a year that I have the problem and GMC can’t or won’t correct the issue. It has me very frustrated.

Everyone I worked with on my purchase was very knowledgeable and worked hard to answer all my questions without making me feel like I owed them anything. I would highly recommend them.

they all ways take good care of us! Multiple purchases through the years!

great customer service

Very nice at the center!

Polite, on time. Was informed it was free 1st check up but was never told that included a free oil change, which I paid for elsewhere

Pros: Quick and easy process. Everyone was professional. Was able to fix an issue with finance within 48 hours. Cons: Salesman probably should ensure the customer looks over the entire vehicle being purchased for all the features. (Although it's the buyers responsibility). Offer free oil changes for new vehicles over the warranty coverage period.

It was great and fast which I appreciate.

I did not appreciate being insulted by your offer on my trade-in. I knew my pickup was worth $30,000 but you offered 18,000 and now I see you have it on the lot for 32,000. You acted like I was an idiot for knowing what my truck was worth. Maybe try being honest and not a car salesman. Thank you.

Got there early, got in early, got out early. Great job.

The staff was very friendly and helpful. Technicians went beyond my regular service and helped to restore the paint on a spot on my truck door. It was very much appreciated.

Very quick repair.

Tech was good but pricing for repairs are ridiculous,,you want $6000.00 I took to another auto repair station only $3500.00.. HORRIBLE HOW MUCH YOU WANT TO ROB THE CUSTOMER..

Climate controls and other settings were not returned to their original settings. Concerns about a seat panel being dislodged at the previous service during vacuuming was dismissed with a “sorry” instead of “we will address that with the technicians to be more careful in the future.” The price for value added is not really there anymore.

Austin and team was very thorough and professional. I would have no problem referring someone to Titus Will.

A comfortable and clean facility with a speedy service!

Tonneau cover was installed crooked and not centered. Also, one of the rolled-up safety straps is missing. Dirty footprints all over new spayed-in liner. I was quoted $200 to add mud flaps. Actual charge was over $400. If I had known the full cost, I would have purchased and installed them myself. I payed cash for a brand new truck. I expected a better experience and a clean truck when I picked it up! I didn’t find the service folks to be welcoming or friendly! I don’t think I will be doing much business at this location!

Pleasant, courteous and efficient staff.

Arrived before my scheduled appt. The team was ready and took my vehicle in and the service was completed very quickly

The crew was quick and polite telling me what was done and what the next step was going entail.

5 new and 1 pre owned. Last 3 GMC Sierra. Lennis is our go to guy. We go and know were driving away. Great truck great price.

Eli was awesome. I needed brakes before a trip and he was able to fit me in so that I would have a safe trip.

It was a great experience

Courteous, professional, friendly.

Great, fast and friendly

All personnel were polite, friendly and expeditious. All expected actions were done well without issues in what seemed a very short time.

I was greeted with a smile as got out of my car. The women who managed my oil change came across as positively engaged to be providing service to me. This is refreshing and to be commended.

It was completed in the time promised.

Thank you for asking. The service and the people were excellent. No complaints about those,. However, I have two issues. 1. Credit card service fee: When the service was done, I pulled out my credit card and was told that there was a service fee for using credit cards. I was not told prior to the service and did not see anything posted to advise the customer in advance. I had to make a fast decision and decided to go ahead with using the card and accepting the fee for the sake of convenience. Customers need to know that with sufficient time to make decisions about how to pay. 2. Service payment counter needs modification: The service counter where I had to make my payment is far to high and narrow for the convenience of the customer. I'm a senior citizen, 5'2" and getting shorter. The counter is fine for the tall mechanic standing at the counter on the desk side of the plastic partition. But the customer side has only a few inches of usable work space width, essentially a narrow ledge. It is too narrow to set down a purse and too high to search for a checkbook should you be able to balance your purse on the ledge. In order to write a check, a customer my height has to write the check at shoulder height. That's very difficult, especially, in my case, while dealing with shoulder problems (I'm currently doing physical therapy to strengthen arm and shoulder muscles due to upper arm pain.) Please consider restructuring your payment area in the Olympia Titus-Will Lube Center to provide ease of use for customers of all shapes and sizes, including those with purses, babies in carriers, wheel chairs, or other medical devices that make it hard to use the current payment area.

Excellent service by professionals! Always feel confident that my vehicles are being taken care of.

Very friendly and helpful

They were vary understanding of my needs and recommended the prefect truck for me and the number were the best for what trim i got the process was different then any other dealer i went to because they pulled my credit right a way and got me numbers customized to me and that way i look at it now is the best way overall best experience i had a Titus will yet looking forward to doing more business with you guys.

Without fail, when I have to take my truck in to be serviced or repaired, the Team in the Service Department always goes above and beyond. I'm always kept informed of what is going on and get my vehicle back on time. This Team ROCKS!

The service message for the tire monitoring system had come on so I made an appointment. Everything went smoothly, a new sensor was put in and I was on my way.

Dropped off my Canyon at requested time and was told they would call when ready. A couple of hours later I received a call my vehicle was ready. My brand new Canyon has 2000 miles since purchased and so far I have received 2 emails offering me to get an appraisal for trade in. Maybe a bit over anxious sales folks?

Our salesman Dave Foss always does a great job in offering us choices and helping us make the best fit for us.

I normally give 5 stars to Titus Will as they are generally polite, efficient and honest. This time, however, I called in for an oil and tire rotation appointment and the service staff person I talked to neglected to inform me that my car was also due for more extensive 30k servicing. This meant I had to schedule a second appointment on another day and it is a 60 mi. round trip.

Go

Great service

Excellent service with caring and knowledgeable staff.

Quick turnaround thanks

Very happy with the service I received. Meisha greeted me upon arrival and told me in person when my vehicle was ready. She made sure everything was right on the bill and gave 10% discount for military. I'll continue to have my Buick Encore serviced at this location.

It's was great

Not happy about how they sold my wife on a new cabin air filter when it was a reusable K & N filter and new wiper blades when we had recently changed out for ceramic blade wipers. Alot good money and products thrown away.

They found the problem and replaced the part.

What wonderful staff. They treat you with respect and kindness. Dale

As always, staff was pleasant and efficient during my experience.

Quick, efficient and all great

did good

When I called to see if a part was available, they had it in stock. Was able to get in right away and have the part installed.

Bryan V. listened, was very helpful, answered my questions and got my car in for service as quickly as possible. I’ve been working with him for the last 5 years and he’s never been anything but personable and helpful.

My service was done promptly. I also had an item being troubleshot. It was diagnosed and repaired at the same time.

Austin Arthur-Bryant was exceptional to work with. He was very knowledgeable about the cars and extremely patient with me. He was very friendly and does his job very well.

Very knowledgeable, and service is done exceptionally well!!

They were very efficient and I was done in no time.

Quick, friendly, efficient.

Nice people in service dept, very pleasant.

Your staff are very nice and professional. We both believed the car needs new tires and they told us about a special that is current. I was very comfortable with the time it took for my car to be serviced. Thank you

Lucas was great

By the end of the process, the repair came out better than expected. The repairs were done much faster than.originally promised because parts came in sooner & they were covered by factory warranty. The warranty coverage saved me hundreds. Thank you for making it All happen

Called for an oil change - was directed to the "lube" center. So stupid, still have to make an appointment. Needed my tire pressure sensor(s) reset while there, they couldn't do that at the lube center. So I was sent to service center after my oil change/tire rotation/new wiper blades. When I got there, they made me make 'ANOTHER' appointment!!! I did call first and who ever I talked to in service said it's no problem to reset, only takes a minute. In your defense it was 4:30ish, but again what the heck.

Excellent job on the purchase of our new car. We would recommend them to everyone!!!!!

Polite

poor

Great customer service They explain what is wrong, and what it takes to fix the problem

Our salesman Richard and the rest of the team was great to work with.

Please need over 60 discounts, AARP, or military.

Very pleasent

I scheduled service on my Corvette. On arrival I was told they were expecting a drop off rather than a wait for it. However, the service advisor was very helpful, was able to get it to the person who does Corvettes and they were done in about an hour and a half. Excellent service. However, it appears that the person who did the service was not particularly skilled because they spilled oil on the engine. I smelled burning oil all the way home and I expect to smell that again on my next use of the car. I realize that it is not particularly easy to change the oil on my car and that is precisely why I take it to a dealership to have the oil changed. I expected more skilled service.

Complete failure to communicate. Dropped off my vehicle on a Wednesday morning. It didn't get looked at until Thursday afternoon. Strike one! I was told the part would be in on Monday. I never received a call, text, nor email for three days! Strike two! I called the head service manager mid- morning on Thursday and was told, "Your part is here. I'll go out on the floor and get a technician to put it on." What kind of BS is that? A day after I dropped of my vehicle, I was sent an e-mail inquiring if I'd be interested in selling or trading in my vehicle. When I picked up my vehicle it was a very impersonal experience. No apologies. No military discount as advertised. No courtesy car wash or vac. No estimate or note that anyone from sales looked at my vehicle. Strike three!! Apparently, you are so busy that you don't need my business. That's the message I received. When I called to schedule an appointment there was "nothing available for four weeks". Then, I drop off my vehicle on a Wednesday and it's only ready eight days later after I have to call the Service Department Manager directly! Unbelievable. By the way, this is the second time I've had similar poor service. I addressed it then, seven months ago to the service manager. I probably should of given zero stars, but mechanically everything appears to be in working order even if the front desk staff I've encountered is HORRIBLE !!

Best car buying experience I have ever had. Staff was great. Tyler the salesman spent the entire day with me showing me several different trucks. Sales manager and financial guy went above and beyond as well.

Great service always feel welcome . I will always bring all my vehicles to do my services here. Thank you TitusWill team you guys rock!

Lucas was really helpful and found us just the truck we needed. He went above and beyond answering our questions and connecting the truck to OnStar. The truck was clean and gas tank filled when we pulled off the lot which was a very nice touch!

Great service!

Quick and informative with polite staff.

Kevin Gearhart and Lucas Rasmusson made buying my corvette effortless. The best car buying experience I have ever had. Kevin knew what I wanted, and expedited the process. Lucas helped me with the technology (my phone app).

Your facility is always neat and clean. The staff are quick and efficient in their job. I enjoy coming to your dealership and will recommend you all to my friends and family.

Was a smooth experience and appreciated the quick turnaround on finance paperwork/final deal. Thank you!

Friendly, professional, knowledgeable, and timely

Service performed as expected, wife waited at dealership and experience was nice.

I brought my truck in towards the end of October. I was told it would probably be a month before the repair could be done, which I thought was a long time, but understood. My truck was not repaired until the very last week in DECEMBER (2 1/2 months later). I was told just prior to Thanksgiving that it would be done that week, or at the latest early the following week. That didn't occur, then I was told it would be the following week....each time there was a different excuse for why it wasn't being done. One time, my advisor told me it would be definitely done by the following Monday or Tuesday, and ready for pick up. When I called on that Tuesday, the advisor said...oh I meant Thursday or Friday...which it ended up not being done then either. It got to the point where I just stopped checking, because I felt like I was just being fed a story. I WILL NEVER work with Titus Will again...which is unfortunate, because we will be in the market to purchase a new truck within the next couple years...I just know I won't buy it from Titus Will.

staff is prompt, polite and efficient. and the service is great.

Titus Will did a great job for me. They repaired my Tahoe and ran the repairs through my warranty to save me money. Meisha is great.

none

friendly and courteous service and quick repair not a long wait to be back on the road

Quality work

Greeted promptly All questions answered Dealer worked to have the vehicle I wanted released from CTP.

Dylan was amazing and easy to work with. Easy going and understanding. ⭐️⭐️⭐️⭐️⭐️.

Very pleasant experience.

This was the worst experience at a dealership I have ever had. I’m 62 and bought numerous vehicles. It started from the time we sat down to finalize the numbers for finance. The dealership wanted to run our credit before final numbers were explained. After the contract was ready and our credit was ran, the Sales Manager runs out declaring she made a major mistake and tried to change the final numbers $3000 more. Then she can’t explain clearly why but ends up being $500 off. We left. Your other Sales Manger calls us to come back and make the final numbers what we agreed to. The dealership wanted was final done at the other half of your dealership because the Chevrolet was to dysfunctional. The truck wasn’t ready having just been delivered so we agreed to pick it up in a couple days. No communication as where to meet for the exchange of vehicles and down payment. After wondering around both dealerships, I find my original salesman to finish the deal. I take ownership of the vehicle. Only ours later we lose our son to a sudden fatal event. That was our source of income for the vehicle payment. We called the Sales Manager to return the vehicle and were given the run around and told the person who could make that decision was unavailable. We were ghosted at this point. No further contact. We didn’t even have paperwork for the vehicle when we took ownership. This is unethical and deceptive practices. I will never buy or recommend any one to purchase a vehicle from this dealership. There are many more honest.And reputable dealers to chose from. I will post this any any platform available. Thank you for absolutely nothing.

I had a wonderful experience and will refer others to you in the future! Austyn at the Olympia location was extremely pleasant and helped me feel less stressed about the situation. He took the time to go back and forth until he found the perfect truck for me. I couldn’t be more happy about my purchase!

Great service. Got me in and out quickly. No problems.

Fast and friendly service. Lounge is very comfortable and coffee station is nice.

When I arrived I looked around and was not attacked by the “vultures”. The asked for Austin and another salesman walked me all the way to Austin’s offuce. Austin is awesome. I would refer him to anyone and everyone. He was polite, knowledgeable, not pushy, super nice.

Brian and Mark went way beyond my already high expectations to get my 2025 Corvette into the shop and fix the battery problem in one day. Great service!

Things went as I would expect. The only glitch was that Titus Will has 2 service entrances and I had to drive around the block to where my truck was parked. When I called to make the appointment no one let me know which entrance to use based on the service my truck was to receive.

Titus- Will is lucky to have such a great staff. They are always helpful and nice.

Great customer service.

Quick efficient service, friendly, professional staff

Awesome people working there, super pleased with service and speed.

Prompt, pleasant , helpful

Lucas and Shawn were very helpful

Awesome customer service and support from Austyn and the finance manager Shawn

It was fast and easy. Staff was very friendly too.

Everyone was super helpful. Alicia answered all my questions and was always reaching out to follow up and it was quick and simple. Probably the best place I’ve ever bought a car from.

Received a coupon in the mail and email for a diesel oil change. Made it clear when I made the appointment that I received a coupon from Titus will for an oil change and was told all was good and to bring the coupon when I drop my truck off. Was told on arrival the coupon was only 10 percent off. Two hour round trip for ten percent off feels like a robbery and the promotion was intentionally misleading. No where on the coupon does it ten percent. It is the only service mentioned on the promotion that doesn’t have a percentage next to it, implying that it’s free. Don’t appreciate my time and money being wasted

My salesperson and finance person were very personable. Good experience.

I dropped my vehicle off at 7:30 am for a diagnostic. The service department never followed up with me. I called at 1 pm and was told the technician was inputting notes. A return call with update was not received. I went to the service department at 4:30 and was told the technician is inputting notes, still. The final results of a squeak noise was a hole in the muffler. Also found 2 worn radiator hoses. The cost for repairs estimated $4,500, isn’t that excessive for a few hoses and a muffler. I purchased my vehicle, my 5th from your dealership, in 2018. All my service has been performed at your shop to date. These services and cost have caused me to start looking elsewhere. Which is unfortunate.

Good experience. My salesperson was pretty new but the others helped him out to make sure it was a smooth transaction.

Austin was great! I got my dream car.

We ran into some challenges with paint and the sensor to be installed but the service associate lend in and figured out how to move forward with customer interest in mind. Greatly appreciated their efforts!

Very knowledgeable staff, Upfront written estimates on work Friendly

Service appointment, got right in, very friendly employee took charge and all went very well. I'm very pleased.

I was unhappy with the 3% fee for a credit card

Staff was great! Answered all my questions.

Always great service on my GMC truck and my Chevy Suburban. Brian in service is professional and is always friendly and helpful. The work on my vehicle was excellent.

Very fast, convenient and thorough service. Personnel are friendly and go over everything that was done and answer any questions.

Very polite staff clean environment

Fast service, nice area to walk while waiting. Clean waiting area and restroom. Positive experience.

Always friendly and excellent work.

Nice experience

No pressure no phoniness

Good

Fast and efficient. Communication was excellent throughout

Great service. Brian is always great.

Great customer service by the Service Reps. Waiting area is very comfortable and has great coffee/latte dispenser. Service is very fast and with minimal wait times. Great job by the Titus Will Lube Center!

From the first communication to driving the new vehicle home, these guys rock! Kevin Gearhart was amazing in regards to the whole purchase experience. Dave Foss has to be the most knowledgeable salesman I have ever had the pleasure of dealing with. Shawn Groves fought to get us the best rate and walked us through the whole financial maze. Overall the whole experience was insanely positive!

Tyler is always our “Go To” guy whenever we’re looking to purchase a new vehicle. Once again he went above and beyond in assisting us and meeting our needs for the type of vehicle we wanted that would fit our budget.

Employees always friendly and professional and quick service.

Fast professional and polite

Time to service vehicle was unacceptable. Vehicle was brought in on Tuesday morning. Diagnosis and ordering part needed wasn’t done until Friday. Had to keep vehicle over the weekend and not returned until Tuesday. It took over a full week to do this repair where another mechanic could have had me on the road by the next day.

We could have been notified that it was going to take a couple hours when we got the appointment. No shuttle service available to take us somewhere.

Timely fashion for diagnosis and completed repairs.

Service was good. Staff understanding of tribal sales tax status was non-existent.

Great people in the service department, they did an awesome job getting me in and out the door.

They’re always great and never try to price gouge.

Good communication and knowledge of vehicle and time spent with me

Brian is the best. car in and out so fast.

Quick and easy, only issue was not resetting the service interval in the computer

I always bring my vehicle to Titus Will. Meisha is the best and works with me on everything. Very knowledgeable and helpful.

Quick and professional

Had a great overall experience at my local Titus-Will Chevrolet GMC Dealership. Friendly & helpful staff, reasonable pricing & timely service for my 2010 Camaro. I will be coming back for future maintenance & service ... thank you ~

This was probably the best experience I’ve ever had at a dealership. The sales person (Alicia Borbon) was friendly and very helpful. The sales manager was not overly pushy and was able to meet me at the monthly payment I was looking for without hours of sitting there waiting. They gave me a trade in value that was reasonable. They were accepting of the fact that I wasn’t willing to trade in my vehicle the exact day of my test drive because I still needed it over the weekend and when I came back they had all the finance paperwork ready to go. I truly appreciate not being there for hours on end, feeling like I was heard and respected.

Didn’t take as long as other times.

I had a 1pm reservation. My truck was not moved to the service bay until 1:30pm. I sat in the waiting area for 1/2 hour unnecessarily.

Very satisfied with Brian at the service desk.

Service did everything perfectly once the parts came in to install accessory items

Very friendly and helpful staff. Super quick service. Very happy

Everything went well. Thanks

The crew at Titus Will are the best, but I'm not impressed in the least with my warranty that I was told when I bought it that it was bumper to bumper. Well it's not. Zero for Chevrolet and this warranty!!!

The service was completed in a timely manner. The work was explained and information for the next service schecule.

The process was fast, easy, and straightforward. At no point did we feel like we were being taken advantage. After rough experiences with other dealerships, our time working with Titus Will was a breath of fresh air.

Had a recall done which was suppose to take an hour. First appointment in the morning 09:30, at 1:30 after several calls and getting very irritated because I needed to pick up daughter up from school at 1:45, they ended up bringing my suv out at 1:40. So a hr appointment turned into a 4 hour appointment and made me late to pick up my daughter.

Went over everything that needed to be done to bring the car up to date on maintenance.

Fairly quick response at getting my vehicle repaired. Friendly service representatives

Fine. No issues.

I went in for a service, I was told to go to the oil change building around the corner. I got my truck back about 30 minutes later. The service person told me my engine lite is on and I have an oil leak. I ask if the service is to find out what the problem was, No, is what I was told. That's a different department. So I asked about the oil leak, whats dripping? The service person said that's a different department, and wanted to know if I wanted to schedule with them. My thought was that is why I brought my truck in was for service. I said no thanks. I get in my truck and an dash alarm goes off. Low tire pressure. I'll never go back to this Chevrolet Dealer. Loyds In downtown Olympia does a complete job the first time.

The team was professional and I was in and out quickly

Quick, easy, and professional.

When I dropped off it was indicated that it would require approximately 1.5 hours to complete the required service. All said and done I was out the door in less than 40 minutes. This included vacuuming the interior of my vehicle. Well done.

The customer service was excellent, scheduling the appointment was easy and convenient, and the service was completed on time with quality care for my vehicle.

Counter staff are very friendly, making the experience comfortable

I just have this statement to say.... What sort of world we live in today where if you don't have internet, you can't get an oil change?????? I mean REALLY?? THAT IS REALLY MESSED UP.... Well, that happened to me getting an oil change from the dealership. I got turned away from the oil change services due to lack of internet.... Witch really didn't make any sense.... So, I went over to your service department to the rep. you have over there (Brian VanAagten) And he made it happen. He was able to get my oil change despite the internet issues they were having..... He has always come thru for me when it counts. Thank you Brian. Brian receives 5 out of 5 stars from me. And your oil change department receives 2 of 5 stars. It seems to me that your business should not have to depend on internet service to function. You should always have a backup. Your business depends on it. I know this from experience as an IT guy that holds a master electrician license.

Great experience, no hassle, in and out within 30 minutes

Very polite and great customer service.

Quick efficient and friendly!

Vehicle serviced, no problems.

Dave Foss Is the Best..!!

Dan took care of us and is always a pleasure to work with.

Zuri did a great job in having my vehicle ordered with all the options available, and kept me up to date on when the vehicle was ordered, being built at the factory, delivery, and final paperwork to complete the transaction.

I was in and out in 30 minutes.

Great service.

Bought a new truck and Dave Foss was our salesperson. He made she entire process smooth and easy and gave us a great deal without having to go through all the back and forth. Took delivery today and it went smooth and easy. Dave went through all the features and helped us through the Onstar signup and explained everything. Will recommend him to everyone we know.

Service staff is very helpful.

Great customer service and took care of my recall notice work.

Streamlined, easy and quick. Excellent customer service- thank you Will continue to return

The employes are very friendly and helpful. The service was done faster than expected. I was extremely pleased with the whole experience.

I showed up 10 minutes early for my appointment and they were able to get me right in which I really appreciated. The customer service is always great.

Experience was good, found and fixed issue quickly. Reps were all helpful and nice.

Everyone made the process very easy and fast! We love our new truck!

One of my tire pressure monitors needed replacing. It was done promptly and there were no problems.

Great overall service

Tyler was great to work with. He accommodated my schedule. Since completing the sale, Tyler has stayed in touch to make sure any questions I may have are answered and to make sure the vehicle is running well.

Always receive professional courteous service. Showed up a bit early and the team got me in, changed my oil and back out on my way within the hour. Couldn't be happier!

My sales person , Tyler was great. He took his time. Explained everything in detail , explained the differences in the canyon models and just made the process easy and smooth and zero pressure tactics.Tyler was more than fair on my trade in offer the whole process was quick .

I'm an out-of-town purchaser and asked for a quote on an advertised vehicle. Purchase completed online and over the phone. Truck was fully fueled and ready to go, and all the paperwork was ready to sign when I arrived the next day. Very smooth experience, nice folks.

Excellent service, great communication, a 5 star experience. Repairs were completed promptly and I had my car back much sooner than expected.

Customer service was awesome

great job

Fast

Fast, efficient and courteous. Courteous is very important to this retired professional.

My husband brought my car in, we were not told in advance it would be a long appointment, and then the part had not been painted for install and they left my husband waiting to tell him they could only do the oil change.

Friendly and quick

my service advisor took time to go over what services I need in the future based on the age of my vehicle.

Always excellent service for our Corvettes

Great service. Very short waiting period. Very friendly staff.

Excellent service for vehicle, and very courteous professional staff.

Nice clean facility with courteous and helpful employees.

I had an appointment scheduled for 4PM and the work did not start till 4:20 PM. The staff was nice and professional

Truck is repaired and running great. Brian in the service department is always a pleasure to work with.

Great and quick service

My scheduled service was completed within the time frame and cost estimate given.

Austin was informative, patient and easy going. Probably best truck buying experience for us.

Prompt and efficient

awesome

My Appointment was made the same day and the service was quick.

Excellent and friendly customer service!

John was our person and he couldn’t have been better. He really worked to make sure we were happy and understood our purchase

It was great. Everybody was friendly.

The people who helped me were polite, friend and professional. I had a 930 appointment and was greeted by a young lad by name. She knew I was here for oil change and asked if I wanted a complimentary rotation as well. Check out was a breeze as well. I learned I can use my debit card to avoid the credit card fee and avoid writing a check. I like using both the Express service and regular service for my Buick Encore GX.

ID'd and fixed an ongoing AC problem from vehicle accident. GM Experience & training really paid off!

I feel that I was taken advantage of regarding my corvette. I have 11k miles, and have had three services done on my transmission, one (normal) at 5k miles, then another that chevy required it be serviced again between 7k and 8k miles. Then I had to service again before my 3 year anniversary was up. Three services in three years with that low of miles? I shouldn't have had to pay for the 2nd service that was required by chevy because of their transmission issues.

Charged $15 for hazmat. And $5 per tire. What hazmat??? You can put that back on my card

Dylan handled every thing very well. He was concerned of my time and confort during the whole buying process.

The salesman was very knowledgeable and helpful with making my decision. The financial person made it easy to buy.

Service team shout out always helping me with my truck when needed. Brian, Service Manager, is always willing to help, go out of his way, and make the experience great.

Good

Great staff Explained everything that was done, performed, and needed for follow up

Everyone was very friendly and supportive. There was no buying pressure. It was the best vehicle buying experience I have ever had

They get the work done and in a timely fashion.

It was great communication, very professional staff and surprisingly a very affordable day for our Corvette service! We are very pleased with everything!

Very thorough and courteous service! Eli & staff called to brief me on status of service during the day……and ensured I did not miss an important meeting!!

Professional, fast, caring and non pressured environment. Tyler is amazing and made me at ease best car buying experience I have ever had.

Titus-Will has a huge selection of vehicles! They had the EXACT truck i wanted, it was even on sale for over $7,000 under the MSRP!! I contacted Tyler at the GMC dealership, he took care of all my questions & any concerns I had!

Professional personnel and clean waiting room.

Ryan was the dealer who assisted me and my wife with our purchase. He was very courteous, professional, and knowledgable. He actually listened to what we desired in a truck, ensuring our purchase met our needs.

Diagnosed and fixed in about an hour. I waited for the vehicle, so this was quick. Service writer Brain was as friendly and professional as always.

Always the best

Macauley is an excellent person and a knowledgeable salesman. It was a wonderful and at ease experience buying a car from him. He’s a gem in a tough field. Definitely would do business with him in the future.

Friendly, helpful, and they get the job done.

Oil change and tire rotation was quick and everything done as expected. Out in 30 minutes. I'm happy. Did exact same services on my pickup across the street one hour before my car on 5/13/26. Your labor was $76.51 theirs was $59.81. Your oil was $5.99 per quart theirs was $4.99. Your shop supplies were $6.95 theirs was $9.28 whatever that is for.

Ryan was great

The Staff were professional while also being friendly and polite. They completed the service quicker than I expected. Good experience!

The service was excellent, customer service was quick and efficient, the service itself was fast and timely and well performed. I would recommend these guys to anyone looking for an oil service.

Rick addresses my concerns , and does an excellent job!

Always very professional, service is done in a timely manner and service people are friendly.

Very professional and courteous did a great job getting to my car quickly and making me feel comfortable while I waited

I bought my 2021 chevy suburban premier from here and something is making it shake while sitting in park and some kind of making a tinking noise from underneath. Long story short, because no code popped up during diagnosis they did nothing

Fast, courteous ser

very efficient

All is well and finished early

Great service. Had oil change and tires rotated. Only took about 30 minutes.

The services for my car mainly to get an oil change was quick and thoroughly explained to me about all what was included about getting my oil change. Plus at the end of it all I received a multi-point inspection form. Which was very helpful for things to either be concerned or not moving forward. I am planning on taking a huge road trip later this year. Yet knowing that I will need to have another oil change again. When it comes toward getting another oil change I will see that if possible to have my oil change done through Titus or GMC dealership. Thank you so much.

Done on time.

Very courteous and fast.

The counter staff was friendly and efficient. The service was completed

Excellent 5 star Ready To roll before estimate of time needed!!

Helpful and professional Like all dealerships to expensive.

Friendly and nice, clean waiting room.

Great service

Always take my vehicle to the GMC dealership for maintenance this way I know it's fixed right the first time.

The Service Advisor Austin was very kind. I brought my truck in to have the AC fixed but it is worse now.

Excellent service

Dylan and team were fantastic to deal with. ZERO pressure, helpful and patient throughout the entire process. Negotiations were minimal with the finalization being seamless. Top notch team!

I don't think I need to go into much detail here I think you can ask Brian he would be able to tell you what took place and his so-called quote unquote misunderstanding. I just know I'll never use you folks again

Easy to schedule and fast service

On time and always a great experience. Everything is explained to me clearly.

Issue is with service

Our overall experience was excellent. Our salesman and the sales management were outstanding to work with. My only concern was with finance. We have excellent credit and were told we would get the best available rate. We received 5.99% for 48 months from ICCU. When I checked ICCU rates online the 48 month rate was 5.54%.

Great service. Brian is awesome

Didn’t go over what they did to my truck or how the fluids were did they see anything that needed to be watched how the filters were not even sure you checked the filters I had to check my oil to make sure it was changed did not feel like you were interested in taking care of my truck at all

I spent over $1,800 in maintenance and Titus Will passed on the 3% credit card to me. This is a charge that historically corporation have absorbed as part of doing business. Now multimillion dollar company are passing this ridiculous charge down to the consumer. At the time that I paid I was not verbally told that they were going to add that 3% charge to my total amount due. It was an extra $55 that I had to pay. When I went back the next day they told me that the manage was not in and the service guy pointed out that it is visibly displayed in several places. How many times do you go to a place and read all their signs. I trust that if you tell your customer the amount you are going to charge that you charge that exact amount, not secretly add a 3% charge just because it's posted in a piece of paper somewhere. Your 3% charge made you lose a customer.

With me living almost 3 hours from the dealership, much of the communication was done by phone and text. Colton (in finance), and Steve (management)was so helpful and really worked to get things done for me. I have to really shout out to Ryan M. in sales at Titus-Will GMC of Olympia. Due to unforeseen circumstances, our original cary buying had to be stopped on way to signing. It took a few weeks for everything to be settled and calm enough that we was able to think about the car again. I reached out to Ryan and he got back to me really quick. He went above and beyond to help us not only get through the paperwork and everything, but he lead us through every step of the process and was there with us the entire time. My husband is a truck driver so getting us both there (it was at different times) was a job in itself. Ryan was there to help my husband find a safe place, to park a semi, all before dealership opening and all on his day off! He guided my husband through the process and showed him the vehicle, he had not even seen it at that point, and patiently answered all the questions my husband had about the car. That evening I went to sign and pick up car after work, again on his day off, and he was there waiting for me with a smile and positive attitude. I ended up at Titus due to a bad experience with another dealership so I went in without the positive experience I had always had prior. Ryan changed the entire experience for us back to a very positive experience. I will be going back to him from now on.

Great service! In and out quickly as well!

Everyone was super friendly and helpful. Very fast.

Slow staff. Very rude. It took 15 min to take my truck back and the bays were empty with service techs waiting. Walked by and heard them talking about the guys behind the counter and having to always wait on them. Again on the exit I had to wait 15 min for the paperwork to get in order for a simple oil change. I have been coming here for years and miss the female reps that used to be there and will be looking at other locations in the future.

They take care of my every Chevy need.

I hate surveys

Had typical electrical issues taken care of

Staff is VERY friendly and helpful. The service on my vehicle appears to be through and complete making sure everything is A-OK.

Had a great buying experience!

Professional. Started on time, finished on time.

Air conditioning temperature is the same it was before the ‘ repair/reconditioning’ !

Quick, easy, accurate, complete.

Micha was very helpful and informative.

On time and efficientl

No communication skills!!! They didn't call me or ask my permission before making decisions and charges and didn't call me to let me know my car was ready I had to call and ask very unprofessional I'm so sorry I put my trust and bought from this dealership

Titus Will service department continues to give us quality service with great customer service.

No carwash, was a standard for service at Honda GM seems lesser in the service model :(, took two appointment instead of one, and service still showing as needed in my chevy app. GM bed cover for my truck baboons when driving … making my Silverado EV look like I put a cheep aftermarket bed cover on.

Titus Will Chevrolet service department is always top notch! They've serviced my Corvette for years and have always done a stellar job. Highly recommend!

Very quick and efficient and didnt pressure me for my 30,000 mileage checkup since I only have 29,000 plus miles on my car. Lol.

Meisha provided excellent service and kept us informed about the 75,000 mile service. If we could afford it, we would gladly pay for her a 2 weeks all expenses paid holiday to Hawaii. Mahalo!

Was greeted when I pulled in and got right in for my oil change. Staff was very nice and explained everything to me once I was done. Didn't have to wait very long either.

Absolutely fantastic experience! As a first-time car buyer, Adam made the entire process easy, stress-free, and enjoyable. He was patient, knowledgeable, and never made me feel pressured. The whole team was friendly, transparent, and professional from start to finish. I couldn’t be happier with my new car and highly recommend both the dealership and Adam!

Although the service was costly, the technicians appear to have done a good job. I have always been a die-hard “take it to the dealership” person because I believed the higher cost was worth the expertise, convenience, and customer care. This experience is making me reconsider that loyalty. I appreciated the complimentary Lyft service, but received conflicting information about whether it is ending or changing to a $10 customer charge. It was also unclear whether that fee would be each way or round trip, and don't recall seeing signs posted about this change. I was also disappointed by the 3% credit card fee. When customers are already paying dealership prices, transportation and credit card processing feel like costs of doing business—not additional fees to pass along. One final note: Please make the feedback window larger or ensure it works properly in Safari. Typing detailed feedback in such a small space is unnecessarily difficult.

The lady setting my apt was friendly, helpful and courteous. When I arrived for service the lady advisor represented your dealership in a highly professional manner and could have not been more helpful and I experienced the same from the gentleman who handled my transaction when my vehicle was ready. I had an opportunity to speak with the technician who worked on my vehicle, he explained several questions I had and was very helpful and friendly and I had a very high degree of confidence in his expertise after only talking to him a few minutes. Great to know your dealership has such wonderful staff. Rick Nelson, Shelton, Wa

Very friendly and professional service was very satisfied with my visit.

Quality and courteous service.

Service representative was very polite and helpful. Service was done quickly and I was very satisfied with the results.